If your event is cancelled or changes

Check the organiser's latest message and the event page if the date, venue or event changes. Keep your original booking details too.

Read what has changed and which bookings are affected.
Check any replacement date, venue or entry instructions.
Contact the organiser if the change means you cannot attend or the next step is unclear.
Use the refund request option in your booking where available.
Contact MEL support if you cannot reach the organiser or the recorded booking or refund status looks wrong.

A cancellation notice does not, by itself, mean a refund has been completed. Check the refund record and payment result.

Read Refunds on MyEventLane for the policy and consumer rights information. Recheck calendar reminders after any change.

Still need help?

If this article did not resolve it, contact support and include your booking or event details.