MyEventLane Help Centre

What do you need help with today?

Start with what you need

Find my tickets

Missing emails, ticket links and booking access.

Booking or payment problem

Get help with checkout or a booking that looks incomplete.

Refunds and cancellations

Understand your options when plans change.

Change guest details

Assign tickets or check how to change a guest name.

Contact the organiser or MEL

Find the right person for your event or account question.

Help running an event

Event setup, ticketing and organiser tools.

Need a person?

Find the right contact for your event, booking or account.

Contact support →

Help Assistant

Ask a question and get an answer with links to our help articles.

How can I help you?

I'll answer using MyEventLane help content and guide you to the next step.

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Still stuck?

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Frequently asked questions

Can I change a guest name or give someone my ticket?

Ask the organiser before giving an assigned ticket to someone else. Assigning an unused ticket to a guest is a different step from changing the holder of an already assigned ticket.

Read more — Can I change a guest name or give someone my ticket?

MEL fees and Stripe fees

Check the fees and final total shown for the booking or payment you are reviewing. Do not assume ticket fees and extras fees are the same.

Read more — MEL fees and Stripe fees

Refunds explained

Start with the refund policy on your event page and the details in your booking. The organiser handles refund decisions for their event, subject to your consumer rights.

Read more — Refunds explained

When will I receive my ticket money?

Check the payout record in Stripe for the expected arrival date. MEL's ticket sales total does not tell you when a bank deposit will arrive.

Read more — When will I receive my ticket money?