Attendee help

If your booking asks you to assign tickets, add the details for the people who will use them. The buyer and the ticket holders can be different people.

Ask the organiser before giving an assigned ticket to someone else. Assigning an unused ticket to a guest is a different step from changing the holder of an already assigned ticket.

Let the organiser know if you can no longer attend. Cancelling an RSVP helps them plan and may make space for another guest.

Check the extras listed in your booking and the organiser's collection instructions before arriving. An extra may have a different collection place or time from event entry.

Read the message on the checkout page first. A sold-out ticket, missing field and declined payment need different fixes.

Open your existing support request to read updates and add information. Keeping the conversation together helps the team see what has already happened.

Open My bookings from your account navigation to find your events and booking links.

Contact MEL support if you entered the wrong email address and cannot access your booking. Do not make a second booking just to correct the address.

Check the organiser's latest message and the event page if the date, venue or event changes. Keep your original booking details too.

Use Join waitlist when it appears for a sold-out event or ticket. Joining a waitlist does not confirm a place or complete a ticket purchase.

Check your booking before trying to pay again. A missing email does not tell you whether the booking succeeded.

Check your booking before trying to pay again. A bank entry on its own does not confirm that MEL has completed your booking.