I used the wrong email address when booking

Contact MEL support if you entered the wrong email address and cannot access your booking. Do not make a second booking just to correct the address.

1. Check My bookings if you were signed in when you booked.
2. Keep the booking reference from the confirmation page, if you have it.
3. Contact support from an account or email address you can access. Explain that the checkout email was entered incorrectly.

Help us find the booking

Include the event name, buyer name, approximate booking date and booking reference if available. Explain the email mistake in the private support request. Support needs to check that the booking belongs to you before helping with access; sending a different email address does not by itself prove ownership.

Changing your account email is not proof that an earlier booking has been corrected. Ask support to confirm the outcome before relying on a new address for ticket delivery.

Do not send passwords, full card details or bank login information. If another website took the booking, ask its support team to help.

Contact support.