My bank shows a payment, but I have no booking

Check your booking before trying to pay again. A bank entry on its own does not confirm that MEL has completed your booking.

1. Open My bookings using the account you booked with. Look for the event and the booking result.
2. Check your inbox and junk folder for a confirmation. If someone else booked for you, ask the buyer to check theirs.
3. If the booking is still missing, contact MEL support. Include the event name, approximate booking time, amount and any booking reference you received.

Should I try again?

If the result is unclear, ask support to check the first attempt before making another purchase. This helps avoid paying twice. A ticket link may appear after the first confirmation while tickets are being issued.

What should I send support?

Describe what the checkout page said and whether the bank entry is pending or completed. If you include a screenshot, hide your balance, other transactions, full card number and bank account details. Do not send a bank login or a private ticket link.

For a booking made on another ticketing website, contact that website about the payment and booking.

Find the right support contact.