Having trouble checking out

Read the message on the checkout page first. A sold-out ticket, missing field and declined payment need different fixes.

Check the booking details

Review the selected ticket quantities, required attendee details and any question marked required. If availability changed, return to the ticket choices and select an option still on sale.

If payment did not finish

Complete any bank approval prompt. If the page times out or the result is unclear, check My bookings and your confirmation email before submitting another payment.

A pending bank transaction does not confirm that tickets were issued. If you cannot tell what happened, contact MEL support with the event name, approximate time and error message. Do not send card details.

If the bank clearly declined the payment, check with the card issuer or use another payment option offered by checkout. Do not repeatedly retry while an earlier payment is unresolved.