Missing ticket or confirmation email

Check your booking before trying to pay again. A missing email does not tell you whether the booking succeeded.

Search your inbox and junk folder for MyEventLane and the event name.
Check the email address you entered at checkout.
Sign in and open My bookings, or use an earlier secure booking link.
Open the booking to look for ticket links or an unfinished attendee assignment step.
If it is still missing, contact MEL support with the event name and booking reference if you have one.

If you can see the booking but not a ticket, it may still be processing. Read its status rather than assuming the payment failed.

Tell support what happened and when. Do not send your full card number, password or a screenshot of unrelated bank activity.

Open My bookings when signed in, or use the secure booking link in your confirmation email.

Open My bookings from your account navigation to find your events and booking links.

Use Join waitlist when it appears for a sold-out event or ticket. Joining a waitlist does not confirm a place or complete a ticket purchase.

Still need help?

If this article did not resolve it, contact support and include your booking or event details.