Refunds explained

Start with the refund policy on your event page and the details in your booking. The organiser handles refund decisions for their event, subject to your consumer rights.

A refund request is not a completed refund. Check the request status after you submit it and read any reply from the organiser.

Where to start

Open your booking and use the refund option shown. If it is missing, contact the organiser or MEL support with the event name and booking reference.

For the steps, read How to request a refund. For MEL's role, read Refunds on MyEventLane.

Handling a refund request as an organiser

Open the event's Refunds area and review the original order before deciding on a request.

How to request a refund

Open your booking and check the organiser's refund policy. Use the refund option shown to ask about the tickets or items you need refunded.

Refunds on MyEventLane

How ticket refunds work on MyEventLane, what organisers decide, and what the platform supports.

Still need help?

If this article did not resolve it, contact support and include your booking or event details.

Contact support