How to request a refund

Open your booking and check the organiser's refund policy. Use the refund option shown to ask about the tickets or items you need refunded.

1. Find the event in My bookings or open your confirmation link.
2. Check the booking reference and the items in the order.
3. Use the refund request option if it is available. Give a clear reason and select only the relevant items.
4. Submit the request and keep the reference or confirmation shown.
5. Check the request status and any reply from the organiser.

If there is no refund option

Contact the organiser or MEL support with the event name and booking reference. Do not send full card details or bank login information.

Submitting a request does not mean money has been returned. The organiser reviews the request; MEL provides the booking workflow. Read Refunds on MyEventLane for the policy and responsibilities. A completed refund goes back through the original payment method; bank timing can vary.