Handling a refund request as an organiser

Open the event's Refunds area and review the original order before deciding on a request.

1. Read the buyer's reason and check the event policy and relevant circumstances.
2. Confirm the order and the exact tickets or items involved.
3. If approving, check the proposed amount before confirming the refund action.
4. If declining, give the buyer a clear reason.
5. Check the final recorded status. Approval and completion are separate steps.

A refund can affect money and ticket validity. Do not process the same request again through another system while its result is uncertain. Review the existing record or ask support first.

Refunds for the organiser's ticket payments are funded from the connected Stripe account. Read MEL's refund policy for the wider responsibilities and consumer rights.